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Best Primary Care Doctor in Stone Oak, Live Oak, San Antonio Texas

Please make sure to cancel your appointment at least 24 hours in advance to avoid Cancellation or No show fee !!! Thank you.            We Accept Most Major Insurance.               Please make sure to cancel your appointment at least 24 hours in advance to avoid Cancellation or No show fee !!! Thank you.            We Accept Most Major Insurance.               Please make sure to cancel your appointment at least 24 hours in advance to avoid Cancellation or No show fee !!! Thank you.            We Accept Most Major Insurance.

(210) 742-6555

liveoakoffice@hillsidemedicalgroup.com

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Home / SMS Consent

(SMS) Consent

Text Message (SMS) Consent

Hillside Primary Care, PLLC, doing business as Hillside Medical Group, sends text messages only to people who have agreed to receive them. This page shows exactly how that consent is collected.

Patients: verbal consent at registration, check-in or by phone

Our front-desk and virtual-assistant staff read this script word for word:
“Hillside Medical Group (Hillside Primary Care, PLLC) can text you appointment reminders, schedule changes, check-in and telehealth visit links, portal notices and billing reminders. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of care. May we text you at [your mobile number]?”
Only if the patient says yes does staff check the SMS consent box in the patient’s electronic health record, which logs the date, the staff member and the number. The patient then receives this confirmation:
“Hillside Medical Group: You’re enrolled in appointment and account texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Patients: paper consent form

Patients may also sign our SMS consent form, which has an unchecked box they must mark themselves:
I agree to receive appointment reminders, schedule-change notices, telehealth visit reminders, portal notifications, and billing reminders from Hillside Primary Care, PLLC d/b/a Hillside Medical Group at the mobile number I provide. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to receive care. We do not share mobile numbers with third parties for their marketing.

Hillside clinicians: urgent lab alerts

Our own employed and contracted clinicians opt in by entering and confirming their mobile number in the Hillside Scribe staff app under this notice: “Hillside Scribe will text this number for urgent lab alerts. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.”

Your choices

Reply STOP to any message to opt out, or HELP for help. Full terms: SMS Terms & Conditions · Privacy Policy
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